Shipping policy

Delivery Policy
1. Delivery Service Coverage
We currently offer delivery services to all locations throughout Malaysia (including both West Malaysia and East Malaysia).
All orders are dispatched from our warehouse located in Malaysia.
For delivery of West Malaysia: 1-2 working days and East Malaysia: 2-4working days. (Applicable to business days only; may be extended during public holidays and major promotional events.)Actual delivery time may vary due to shipping address, carrier capacity, weather conditions, or customs clearance. The exact estimated delivery date shown on your order page at checkout shall prevail.
For certain remote areas in East Malaysia or island regions, delivery may take slightly longer. We will do our best to ship your order promptly.
2. Order Processing and Delivery
Orders will be processed and dispatched as soon as possible after confirmation. The estimated delivery time will be displayed at checkout. Actual delivery time may be affected by traffic conditions, weather, carrier operations, and other force majeure events.
3. Delivery Liability
If delivery is delayed, incorrectly delivered, or cannot be completed due to erroneous delivery information provided by you at the time of ordering (including but not limited to incorrect shipping address or contact details), you shall bear the corresponding liability, and the platform shall not be liable for any resulting issues.
4. Delivery Fees
Delivery fees will be clearly displayed at checkout based on your delivery address and selected shipping method.
5. Order Tracking
Once your order has been dispatched, you can track the delivery progress in real-time via the order details page in the APP.